Refund Policy

Effective date: January 21, 2026

We aim to provide accurate conversions and a smooth experience. If you are not satisfied, you may request a refund under the conditions below.

Eligibility

  • Refund requests must be submitted within 7 days of purchase.
  • Refunds are available if the conversion fails or output is unusable.
  • Abuse or excessive refund requests may be declined.

How to request a refund

Email us at support@pdftwo.com with your order number, file name, and a brief description of the issue.

Processing

Approved refunds are processed back to the original payment method via PayPal. Processing times may vary depending on PayPal and your financial institution.

Contact

Questions? Reach us at support@pdftwo.com.